Company Number – 09737660
Registered – England & Wales
VAT number – n/a
Trading name – Homefans ltd
Website – https://homefans.net
Registered Address – York House, 20 York Street, Manchester M2 3BB, United Kingdom
At Homefans the most important thing for us is the service you receive from us and the locals on the platform. We will go above and beyond the level of service normally offered by tour operators to leave you feeling like an honoured fan. We don’t want you to worry about anything, that’s the job of the locals and Homefans! And have an authentic sports experience.
The terms and conditions are set out here, please read them and assure yourself of our commitment to you and your sports journey.
TERMS AND CONDITIONS
These terms and conditions apply to both multi day trips and day tours. They apply equally to products which do and which do not include match tickets.
The ‘Guest” stated in this contract may also be an agent who is purchasing these services on behalf of their clients. It is the responsibility of the Agent to pass on the details in this document to their clients and Homefans will not be held responsible should any client of an agent not be aware of all terms and conditions of their booking as outlined here.
Homefans Limited provide our services exclusively on the basis of our terms and conditions unless expressly agreed otherwise in writing.
Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first-named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
There shall be no contract between Homefans and the other party (“guest”) until Homefans has a payment from the guest (either balance or deposit)
By making a booking, the first-named person on the booking agrees on behalf of all persons detailed on the booking that:
(a) he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
(c) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
The trip contract is made by Homefans with the person who signs the booking form, even though payments may be made by others, and every person signing the booking form is fully responsible for the trip contract.
Your contract with Homefans is made up of the following:
These terms and conditions
The booking forms
The payment schedule and invoice
BOOKING AND PAYING FOR YOUR ARRANGEMENTS
A booking is made with us when you pay us either a deposit or the balance of your trip and we issue you with a booking confirmation.
Some tours will be booked on a request basis in order to allow Homefans to check that the request you have made is available and at the price advertised. If so, you may be required to sign and return our booking form and pay a deposit. Request Bookings will confirm that you have accepted these Booking Conditions. They will not, however, confirm a booking with us until we issue you with a booking confirmation.
We reserve the right to return your deposit/balance and decline to issue a booking confirmation at our absolute discretion.
A binding contract will come into existence between you and Homefans as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent. Upon receipt, if you believe that the booking confirmation or any other document are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets). If your booking or on-request booking is changed or withdrawn before we issue you with a booking confirmation, we will refund any deposit paid to us.
ACCURACY OF TOURS
We endeavour to ensure that all the information and prices both on our platform and in our advertising material are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
Homefans is proud to use only quality and personally selected accommodations for our trips. We will always use hotels of the rating as stipulated in our itineraries. Most trips with Homefans will start at a prearranged hotel as stated in the Trip Voucher, which will be sent to guests upon their booking. Most hotels expect departing guests to vacate rooms by 11 AM and arriving guests to check-in after 3 PM to allow for cleaning and maid service. We are very happy to arrange extra hotel nights before or after your trip, please let us know if you would like to arrange this.
In order to keep costs low we may accommodate single travellers of the same sex in a twin room. If you would rather stay solo this can be arranged on payment of a single supplement. Please contact Homefans after booking to arrange this if no option is available to pay this supplement at the time of booking. In the event that there are no single travellers to room share with we may ask you to pay the single supplement.
CANCELLATION BY HOMEFANS
If for any reason Homefans has to cancel a planned trip departure, for example, due to minimum guest numbers not being met, then we will either refund the guest or transfer the deposits made by the guests to another trip departure. In the unlikely instance that a Homefans football trip is canceled the guest will be notified as soon as possible, and if the guest requests a refund then a 100% refund will be given of payments made by the guest to date.
Please note there is a separate policy for trips cancelled for reasons related to COVID-19 which can be seen below.
In the instance that Homefans is unable to offer one element of a tour (eg the local host) Homefans will refund the customer the proportionate cost of this element.
GUEST CANCELLATION & REFUND POLICY
For multi day trips you can secure your spot by paying a deposit. Usually, it is 30% of the full amount, unless stated differently on the tour page (for trips where the deposit is higher than 30% or it’s a full payment only trip).
The next step is paying the remaining balance (full amount). We will remind you at the latest 45 calendar days before the trip and you will have more than enough time – 1 week – to carry out the remaining payment.
In that sense, between 45 and 38 calendar days before the trip, you tick off the payment from your checklist, and you can start warming up and packing your stuff. If you fail to pay the remaining amount 7 days after we send the payment link, we have the right to cancel your booking and the deposit is non-refundable and non-transferable
Cancellation after with a deposit payment
If after paying a deposit you find out that unfortunately, you have to cancel your trip, and let us know 45 or more calendar days before the trip starts, you will be able to transfer your non-refundable deposit to another trip of an equivalent or higher value.
On the other hand, if after paying a deposit you cancel your trip and let us know about it 44 or less calendar days before the trip, your non-refundable deposit cannot be transferred to another trip.
Cancellation after with full payment
In case you have already paid the full amount on time, and then have to cancel your trip, if you let us know about it 30 or more calendar days before the trip starts, you will be able to save and transfer your non-refundable deposit to another trip of equivalent or higher value. Otherwise, if you let us know about the cancellation 29 or less calendar days before the trip, we can transfer 10% of the full amount to another trip.
Lastly, if you pay a deposit and secure your spot, but then have to cancel the trip and fail to inform us about it and communicate (we are always available for you), your non-refundable deposit cannot be transferred.
For day tours full payment is required at the time of booking. Cancellation policy varies from tour to tour and is stated at the top of the product page for all day tours.
Certain elements of our trips, particularly match tickets are non-refundable once they have been purchased. Furthermore Homefans purchases all match tickets as soon as is possible in order to assure you the best experience. This explains why we have to be strict with our cancellation policies. To further clarify this, once deposit payments have been taken, refunds cannot be given under any circumstances. Wherever possible we will attempt to transfer payment to another tour however certain aspects of the trip package (which may be supplied by other suppliers) are not refundable or transferable. Each guest situation will be handled separately and may differ depending on the above-mentioned conditions.
In the event of low numbers of people in a group it may be necessary to reduce the local hosts involvement in a trip or day tour. In some cases this may mean the host leads a pre-match experience but does not accompany the group into the stadium, while in other rarer occasions there may be no local host in destination but instead a virtual trip manager who will be available to the group throughout the tour.
In an event of a guest cancellation causing a reduction in group size (“group” here means a party of people who booked and paid in a single transaction, not the tour group as a whole), corresponding deposits of canceled guest(s) blocks are non-refundable and non-transferable (e.g. to the balance of the remaining group). If cancellation by one or more guest(s) alters the room requirements of the remaining guest(s), those guest(s) still traveling must pay the revised rate. We regret that we cannot make exceptions in any circumstances.
If you fail to pay the remaining amount 7 days after we send the payment link, we have the right to cancel your booking and the deposit is non-refundable and non-transferable.
Cancellation policy and your responsibility during COVID-19 pandemic.
Given the impact COVID-19 has had on global travel, Homefans have put the following policies into place:
We advise all our customers the importance of travelling with comprehensive travel insurance during this time.
Furthermore in order to travel during COVID-19 there may be additional requirements related to vaccination status and testing both for entry to the country and the stadium. This will vary destination to destination and based on your nationality and age. Therefore Homefans are not able to advise on this. Please check the foreign ministry of your destination and home country and the stadium requirements. Again, if you find the requirements too much you can defer to later in the season/year when they relax further.
EVENTS BEYOND OUR CONTROL
Except where otherwise expressly stated in these Terms & Conditions, we cannot accept liability or pay any compensation if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Examples include warfare and acts of terrorism (and the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions that make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
EVENT/FOOTBALL EVENTS TICKETS
When we book a ticket for you, our responsibility is limited to the arranging of the tickets. We do not have any responsibility for the supply, provision, or conduct of the event itself, and those responsible are not our suppliers. The tickets may contain important information and conditions, which you must read carefully. Tickets are non-transferable unless otherwise stated. Unfortunately, whilst rare, events can be canceled, postponed, rescheduled, abandoned, or curtailed at short notice or even without notice.
We make every effort to obtain and pass on to you up to date information regarding events, players, and tour leaders. This information is based on details supplied to us but we cannot guarantee its accuracy or that changes will not occur. The cancellation of an event or other changes is entirely outside our control and outside our contractual responsibility and we cannot accept any responsibility for them.
We cannot, therefore, accept any responsibility or pay any refund, compensation or another sum for any changes in or cancellation of any advertised or confirmed program or itinerary, even where this involves the cancellation of an event that may have been your main reason for making your booking. We will always do our best to find a suitable alternative, but cannot promise to be able to do so. If however, we obtain a refund from the organizer, this will be passed on to you.
All of the tickets purchased directly from Homefans are authentic and obtained through the official channels. In some cases, tickets may be in the form of season ticket cards, and clear instructions regarding the safe return of the tickets after the game will be supplied to you. Returning the tickets is your responsibility and in the case that they are lost or stolen then please contact us immediately.
In some cases, the Company will send you important guidelines regarding the rules of conduct in a specific event by e-mail. The Company will not be liable in the case that you have been denied admission to an event or removed from the stadium due to non-compliance with these guidelines.
In cases you were provided with a season ticket or a member card (plastic card), you are obligated to return the card in accordance with the instructions provided with the plastic card or given by the Company. In case you failed to do so, for any reason whatsoever, the Company will charge you for the cost of issuing a new member card and for all damages caused as a result of not returning the membership card according to the instructions.
Re-sale of tickets or temporary season ticket cards is strictly prohibited. We accept no liability for the cancellation or alteration of an event. No refund or compensation or other sums will be paid by us if we are unable to retrieve this from our suppliers. In some cases, we will not be able to alter arrangements and we will continue to supply the original travel services that we have agreed to supply you. This applies even where there has been the cancellation of an event that may have been your main reason for booking.
In addition to the above, please also note the following important information:
a) Stadium / Venue Admission and Facilities Admission to stadium/venues is controlled by the match organizer, stadium officials, and/or the police. Where we provide you with a ticket for an event, our responsibility is limited to the provision of the ticket itself and this does not guarantee your admission to the stadium. Your actions or behavior or the behavior or actions of others may result in you being denied entry to the stadium/venue. Such circumstances are beyond our control and we accept no responsibility if this happens. We accept no liability whatsoever for either the quality of any event or stadium/venue facilities or for any injury sustained in the stadium/venue or in the vicinity of the stadium/venue or during the event (except where such injury is caused by our negligence). Stadium and Ticket regulations apply which will be stated on your ticket or available on request from the match organizer.
b) Replacement Tickets Event organizers, clubs, stadiums, or Homefans LTD will not issue duplicate/replacement tickets. Homefans LTD accepts no responsibility for lost or stolen tickets.
c) Club/Association Membership Requirements. The issuing of event tickets may be restricted to supporters who satisfy certain eligibility criteria as determined by clubs or associations connected with the event. We do not determine your eligibility for tickets but we have the right to refuse to accept a booking or cancel a confirmed booking where you have failed to comply with any club/association membership requirements advised to us by the club/association. Cancellation can be made any time up to the event and any refunds will be at the discretion of Homefans LTD depending on whether Homefans LTD has incurred costs in relation to the booking.
d) In some instances at our discretion, you may receive match tickets in an upgraded section of the stadium. An upgrade is defined as a ticket in a higher category than the one you have purchased and may not be in the same area of the stadium you originally purchased tickets.
e) Seating for most matches is guaranteed in pairs. We will endeavor to seat larger groups together but this is not always possible and we accept no responsibility for groups not seated together.
f) We endeavor to provide you with the latest seating plan for each stadium with the correct seating categories displayed. From time to time event organizers may change the seating categories before the event at their discretion which may affect the location of your seats.
LIABILITY & INSURANCE
All guests attending a Homefans trip are required by our conditions to hold personal travel and health insurance.
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
CLAIMS AGAINST HOMEFANS
Complaints must be brought to the attention of Homefans at the time. We can only resolve any complaints if they are brought to our attention. Failure to bring any complaints to our attention at the time may impact the validity of a claim made at a later date against us. If the client’s complaint cannot be resolved on a trip, then any claims against Homefans must be filed within 1 month of the completion of the trip.
WARRANTY RIGHTS AND GUEST RESPONSIBILITY
Homefans LTD is obliged to provide our trip services as outlined in the travel itineraries, and the guest has the right to complain if we fail to do so. However, due to the provision of some third party services within our packages, we cannot take responsibility for changes that must be made in circumstances outside of our control. We also cannot take responsibility for alterations to the trip itineraries due to unforeseen circumstances or natural disasters.
Homefans LTD will do its best to operate all tours as advertised, it reserves the right to change and correct errors in any of the facilities, services, prices, or itineraries described in quotations or our website at any time before or after your booking is confirmed
We want all of our guests to have the best experience possible when on a Homefans trip. However, you are responsible for your own actions. You must hold personal travel and health insurance to attend one of our trips. Homefans, our ambassadors, and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay, or inconvenience experienced from the time of departure to time of return arising out of any such event organized by Homefans.
In order to process your booking, Homefans needs to collect certain personal details from you. These details usually include the names and addresses of party members, credit or debit or other payment details and special requirements such as those relating to any disability or medical condition that may affect the football trip arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
LAW AND JURISDICTION
Your contract with us and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your itinerary will be dealt with by the Courts of England and Wales.