Company Number – 09737660
Registered – England & Wales
VAT number – n/a
Trading name – Homefans ltd
Website – https://homefans.net
Registered Address – York House, 20 York Street, Manchester M2 3BB, United Kingdom
Last Update: July 15th, 2023.
Homefans provides an online marketplace connecting local fans (“Hosts”) who offer authentic sports experiences with those seeking to take part in those experiences (“Guests”).
The marketplace offers two types of products:
Homefans is accessible online at Homefans.net. The Homefans websites, blog, and associated services are collectively referred to as “the Services”. By accessing or using the Services, including by communicating with us or other Homefans users, you agree to comply with and be legally bound by, the provisions of these Terms of Service (these “Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Services and constitute a binding legal agreement between you and Homefans.
If you are to accept these Terms on behalf of a third party, you represent and guarantee that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.
These Terms apply to “Guests”, “Hosts”, and anyone else who uses the “Services”.
These terms and conditions also apply to both “Trips” and “Day Tours”. They apply equally to products that do and which do not include match tickets.
The ‘Guest” stated in this contract may also be an agent who is purchasing these services on behalf of their clients. It is the responsibility of the Agent to pass on the details in this document to their clients and Homefans will not be held responsible should any client of an agent not be aware of all terms and conditions of their booking as outlined here.
Homefans provide our services exclusively on the basis of our terms and conditions unless expressly agreed otherwise in writing.
Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first-named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Homefans reserves the right to modify the Services or the Agreement, including these Terms, at any time. We will post the modifications on the Services and update the “Last Revised” date. By continuing to use Homefans after modifications or notice, you agree to be bound by the changes. If you don’t agree with the changes, please stop using the Services and close your Homefans Account within 30 days. Otherwise, the new Terms will apply to you.
There shall be no agreement between Homefans and the other party (“guest”) until Homefans has a payment from the guest (either in full or a deposit)
By making a booking, the first-named person on the booking agrees on behalf of all persons detailed on the booking that:
(a) he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
(c) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
The agreement is made by Homefans with the person who signs the booking form, even though payments may be made by others, and every person signing the booking form is fully responsible for the trip contract.
Your contract with Homefans is made up of the following:
These terms and conditions
The booking forms
The payment schedule and invoice
Homefans connects hosts and guests through listings on its platform. Homefans does not own, control, offer, or manage any listing or host service unless it’s clearly showcased in the product (Trips). Homefans is not a party to any agreements or bookings between Hosts and Guests, and it is not an agent, travel agency, or insurer. Homefans has no control over the conduct of Hosts, Guests, or other users of the services and disclaims all liability in this regard.
Homefans acts as a limited agent for Hosts to accept payments from guests. Hosts are responsible for understanding and complying with all applicable laws, rules, regulations, and contracts with third parties related to their host services. The relationship between Hosts and Homefans is that of independent individuals or entities, and Homefans is not an employer, agent, joint venturer, or partner of Hosts, except for the limited role of a payment collection agent as described in these Terms.
Homefans has a strict approach to risk assessment, mitigation, and management to promote a safe and trusted platform.
Homefans may conduct screenings and verification processes to help ensure the safety of users of our travel services. However, we do not endorse or guarantee the accuracy of user information or travel details. You are responsible for verifying the identity and suitability of others you interact with through our services. Failure to meet our verification requirements may result in reservation cancellation.
To make a host or make a booking on Homefans, you must meet the following criteria:
Homefans may use third-party services to verify the information you provide and obtain additional relevant details, with your authorization. We reserve the right to accept or decline booking requests and listings at our discretion.
Please note that Homefans does not endorse any hosts, guests, or users, or any listed travel offerings. While we require accurate information from users, we do not verify their identities or provided information.
A contract is made once a booking is carried out on the Homefans Platform.
There are two types of contracts:
We reserve the right to return your deposit/full balance and decline to issue a booking confirmation at our absolute discretion.
Upon receipt, if the Guest believes that the booking confirmation or any other documents are wrong they must advise Homefans immediately as changes can not be made later and it may harm their rights if Homefans is not notified of any inaccuracies in any document within ten days of our sending it out for Trips (five days for Day Tours). If the booking or on-request booking is changed or withdrawn before we issue you with a booking confirmation, we will refund any deposit paid to us.
We endeavor to ensure that all the information and prices both on the platform and in our advertising material are accurate, but in some cases, changes can take place. We hence reserve the right to adjust prices at any time. Buyers accept and indemnify Homefans against any possibility of price reduction for the Services. Payment is made as specified on the website.
Discount codes can be offered as part of a marketing campaign led by Homefans. These discounts are not retroactive after a booking has been made on the platform.
For Day Tours, Homefans charges a 5% service fee (with a cap of €9,99 per person) to fund the platform and Host Community Management. This fee is part of the final price paid by the Buyers.
Cancellation will be handled in two different ways per type of service:
For Day Tours full payment is required at the time of booking. Cancellation policy varies from tour to tour and is stated at the top of the product page for all Day Tours.
However, given that the vast majority of Day Tours include a match ticket, special considerations should be taken, especially when there is a Guest cancellation.
See below the different scenarios:
Host Cancellation and No Show
If a Host cancels a Day Tour, their Guest automatically receives a full refund. If a Host cancels and you haven’t been informed, please get in touch with Homefans.
For a refund due to a Host Cancellation or No Show, Guests must contact us within 72 hours of the occurrence. Provide relevant evidence like photos or confirmation from the host or other guests. We’ll assess the evidence to determine if a Day Tour Issue has occurred and proceed with the refund.
In the event of a Host Cancellation, the Host won’t get any payment for the canceled Day Tour.
If a Guest cancels a requested booking before the Booking Confirmation is issued, Homefans will refund any nominal amounts charged to the guest’s credit card promptly.
If the guest cancels a confirmed booking, the cancellation policy specified by the owner in the Day Tour will apply. For the Day Tours that include a ticket purchase by the host, the following policies will apply:
When an event is moved (change of date or location) due to weather conditions, Force Majeure, cup games or any other reason not within the control of the Club, Event Promoter or TV Companies, and the tickets are valid for the new announced event, the order will automatically be valid for the new date. For an event moved within the same weekend, which is common for football matches, the tickets will remain valid and the customer will make sure they are able to attend.
If the customer is unable to attend the event due to a larger postponement to a different week or month, hosts will make good faith efforts to resell on the customer’s behalf to recover and return a proportionate share of the customer price.
Exceptions: In countries where the match ticket is linked to the ID of the person booking, the cost of the ticket won’t be refunded regardless of the timeframe for the cancellation.
Events Beyond Control
When a Force Majeure event disrupts the Day Tour due to circumstances beyond the control of the hosts (see the “Events Beyond Control” section), the Guest is entitled to full credit for a future Day Tour at no extra cost.
Cancellation – Service Fee
The Service Fee is non-refundable in any scenario.
For the Trips, Homefans is responsible for their organisation and execution.
For the Trips, you can secure your spot by paying a deposit. Usually, it is 30% of the full amount, unless stated differently on the Trip’s page (for trips where the deposit is higher than 30% or it’s a full payment-only trip).
The next step is paying the remaining balance (full amount). We will remind you at the latest 60 calendar days before the trip and you will have more than enough time – 2 weeks – to carry out the remaining payment.
In that sense, between 60 and 45 calendar days before the trip, you tick off the payment from your checklist, and you can start warming up and packing your stuff. If you fail to pay the remaining amount 14 days after we send the payment link, we have the right to cancel your booking and the deposit is non-refundable and non-transferable
Cancellation by Homefans
If for any reason Homefans has to cancel a planned trip departure, for example, due to minimum guest numbers not being met, then we will either refund the guest or transfer the deposits made by the guests to another trip departure. In the unlikely instance that a Homefans Trip is canceled, the guest will be notified as soon as possible, and if the guest requests a refund then a 100% refund will be provided for the payments made by the Guest to date.
In the instance that Homefans is unable to offer one element of a tour (eg the local host), Homefans will refund the customer the proportionate cost of this element.
Guest Cancellation after a deposit payment
If after paying a deposit you find out that unfortunately, you have to cancel your trip, and let us know 45 or more calendar days before the trip starts, you will be able to transfer your non-refundable deposit to another trip of an equivalent or higher value.
On the other hand, if after paying a deposit you cancel your trip and let us know about it 44 or less calendar days before the trip, your non-refundable deposit cannot be transferred to another trip.
Guest Cancellation with full payment
In case you have already paid the full amount on time, and then have to cancel your trip, if you let us know about it 30 or more calendar days before the trip starts, you will be able to save and transfer your non-refundable deposit to another trip of equivalent or higher value. Otherwise, if you let us know about the cancellation 29 or less calendar days before the trip, we can transfer 10% of the full amount to another trip.
Lastly, if you pay a deposit and secure your spot, but then have to cancel the trip and fail to inform us about it and communicate (we are always available for you), your non-refundable deposit cannot be transferred.
Certain elements of our trips, particularly match tickets are non-refundable once they have been purchased. Furthermore, Homefans purchases all match tickets as soon as possible in order to assure you the best experience. This explains why we have to be strict with our cancellation policies. To further clarify this, once deposit payments have been taken, refunds cannot be given under any circumstances. Wherever possible we will attempt to transfer payment to another tour however certain aspects of the trip package (which may be supplied by other suppliers) are not refundable or transferable. Each guest situation will be handled separately and may differ depending on the above-mentioned conditions.
Low numbers in a group
In the event of low numbers of people in a group, it may be necessary to reduce the local host’s involvement in a trip or day tour. In some cases this may mean the host leads a pre-match experience but does not accompany the group into the stadium, while in other rarer occasions, there may be no local host in destination but instead a virtual trip manager who will be available to the group throughout the tour.
In an event of a guest cancellation causing a reduction in group size (“group” here means a party of people who booked and paid in a single transaction, not the tour group as a whole), corresponding deposits of canceled guest(s) blocks are non-refundable and non-transferable (e.g. to the balance of the remaining group). If cancellation by one or more guest(s) alters the room requirements of the remaining guest(s), those guest(s) still traveling must pay the revised rate. We regret that we cannot make exceptions in any circumstances.
If you fail to pay the remaining amount 7 days after we send the payment link for that matter, we have the right to cancel your booking and the deposit is non-refundable and non-transferable.
Note: We advise all our customers on the importance of travelling with comprehensive travel insurance during this time.
Except where otherwise expressly stated in these Terms & Conditions, we cannot accept liability or pay any compensation if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Examples include warfare and acts of terrorism (and the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions that make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
For Day Tours, when a Host books a ticket for you, and for Trips when Homefans book a ticket for you, the responsibility is limited to the arranging of the tickets. They don’t have any responsibility for the supply, provision, or conduct of the event itself, and those responsible are not their suppliers. The tickets may contain important information and conditions, which you must read carefully. Tickets are non-transferable unless otherwise stated. Unfortunately, whilst rare, events can be canceled, postponed, rescheduled, abandoned, or curtailed at short notice or even without notice.
Both the Hosts and Homefans make every effort to obtain and pass on to you up to date information regarding events, players, and tour leaders. This information is based on details supplied to us but we cannot guarantee its accuracy or that changes will not occur. The cancellation of an event or other changes is entirely outside our control and outside our contractual responsibility and we cannot accept any responsibility for them.
We cannot, therefore, accept any responsibility or pay any refund, compensation, or other sum for any changes in or cancellation of any advertised or confirmed program or itinerary, even where this involves the cancellation of an event that may have been your main reason for making your booking. We will always do our best to find a suitable alternative, but cannot promise to be able to do so. If however, we obtain a refund from the organizer, this will be passed on to you.
Tickets directly purchased by Homefans
All of the tickets purchased directly from Homefans for the Trips are authentic and obtained through the official channels. In some cases, tickets may be in the form of season ticket cards, and clear instructions regarding the safe return of the tickets after the game will be supplied to you. Returning the tickets is your responsibility and in the case that they are lost or stolen then please contact us immediately.
In some cases, Homefans will send you important guidelines regarding the rules of conduct in a specific event by e-mail. Homefans will not be liable in the case that you have been denied admission to an event or removed from the stadium due to non-compliance with these guidelines.
In cases you were provided with a season ticket or a member card (plastic card), you are obligated to return the card in accordance with the instructions provided with the plastic card or given by Homefans. In case you failed to do so, for any reason whatsoever, Homefans will charge you for the cost of issuing a new membership card and for all damages caused as a result of not returning the membership card according to the instructions.
Re-sale of tickets or temporary season ticket cards is strictly prohibited. We accept no liability for the cancellation or alteration of an event. No refund or compensation or other sums will be paid by us if we are unable to retrieve this from our suppliers. In some cases, we will not be able to alter arrangements and we will continue to supply the original travel services that we have agreed to supply you. This applies even where there has been the cancellation of an event that may have been your main reason for booking.
In addition to the above, please also note the following important information:
For Trips, Homefans is proud to use only quality and personally selected accommodations for our trips. We will always use hotels of the rating as stipulated in our itineraries. Most trips with Homefans will start at a prearranged hotel as stated in the Trip Voucher, which will be sent to guests upon their booking. Most hotels expect departing guests to vacate rooms by 11 AM and arriving guests to check in after 3 PM to allow for cleaning and maid service. Guests can arrange extra hotel nights before or after your trip, please let us know if you would like to arrange this.
In order to keep costs low we may accommodate single travellers of the same sex in a twin room. If you would rather stay solo this can be arranged on payment of a single supplement. Please contact Homefans after booking to arrange this if no option is available to pay this supplement at the time of booking. In the event that there are no single travellers to room share with we may ask you to pay the single supplement.
At Homefans, you can view reviews and user content posted by others. Please note that reviews are based on personal opinions at a specific time and the Day Tour or Trip may have changed since then. Consider the overall number of reviews and ratings for a more meaningful perspective.
You can contribute by writing reviews of purchased activities. You are responsible for the content you post. Prohibited content includes misleading information, advertising, third-party remuneration, supplier-generated content, violation of intellectual property or privacy rights, and links that may affect third-party systems.
All guests attending a Homefans trip are required by our conditions to hold personal travel and health insurance.
Adequate travel insurance is a condition of your contract. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in the event of an accident or illness. If you choose to travel without adequate insurance cover, Homefans or the Hosts will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Complaints must be brought to the attention of Homefans at the time. We can only resolve any complaints if they are brought to our attention. Failure to bring any complaints to our attention at the time may impact the validity of a claim made at a later date against us.
Warranty for Day Tours
Homefans is not responsible for the execution of the Day Tours. Hosts are obliged to provide the Services as outlined in the inclusions of the Day Tour, and the guest has the right to complain to Homefans if the Host fails to do so.
Warranty for Trips
Homefans is obliged to provide the Trips as outlined in the travel itineraries, and the guest has the right to complain if we fail to do so. However, due to the provision of some third-party services within our packages, we cannot take responsibility for changes that must be made in circumstances outside of our control. We also cannot take responsibility for alterations to the trip itineraries due to unforeseen circumstances or natural disasters.
Homefans will do its best to operate all tours as advertised, it reserves the right to change and correct errors in any of the facilities, services, prices, or itineraries described in quotations or our website at any time before or after your booking is confirmed
Homefans, the Hosts, and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay, or inconvenience experienced from the time of departure to the time of return arising out of any such event organized by Homefans or the Hosts.
In order to process your booking on the platform, you need to fill out certain personal details. These details usually include the names and addresses of party members, credit or debit or other payment details, and special requirements such as those relating to any disability or medical condition that may affect the Service arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
Your contract with Homefans and/or the Hosts and all matters arising out of it are governed by English law. We both agree that any dispute, claim, or other matter which arises out of or in connection with this contract or your itinerary will be dealt with by the Courts of England and Wales.