We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Some of the personal information Homefans collects with your booking may be provided to third party suppliers. This will only be done where required for legal reasons (eg. Event and hotel bookings). Your email address will not be disclosed to anyone.
If you have any queries about the policy, please get in touch with us using our contact details and we will do our best to answer your questions.
When you visit our website to make a booking we will collect and store personal information, for example your name, postal address, and email address. This information will only be used for the purposes of booking you, the guests, onto a Homefans trip and will not be made available to third parties unless required to make external bookings.
We might also ask for information about the preferences you have when travelling for example special dietary requirements and hotel and travel preferences. While you can choose not to provide us with this information we are only collecting it to make your experience with us smoother.
You have the right to access and remove this personal information. This can be done simply by contacting our GDPR Officer, Thom Veldman via email at [email protected]
If making a booking on behalf of someone else you take responsibility for giving their information.
Homefans may assign your computer a cookie when you visit our site. This cookie is a small file which tells us from where and what device the message was sent. Homefans will not misuse this data, we will use it to enhance the service we provide to you the guest.
We use a third party analysis tool, Google Analytics, to collect data about visitor behaviour and the performance of our website. This includes statistics such as the number of views a particular page has had. This is so we can learn and improve the website.
The data collected is completely anonymous and does not reveal any personal information about any visitors.
In order for you to book a tour with Homefans you must give billing information. This information is handled with the upmost care, only authorsied employees are given access to this information and our website has encryption and security built in to guard against theft.
Homefans is pleased to provide you with the option to subscribe to our newsletter. The newsletter is designed to keep you up to date with us and our offers.
In order for us to send you a newsletter we require a valid email address as well as information that allows us to verify that you are the owner of the email address or that the owner agrees to receive the newsletter. We will only collect the data that is relevant to this process, and this data will be used only to provide you with your newsletter and will not be disclosed to third parties.
By registering for the newsletter, we collect your IP address and the date of registration. We must keep this information as proof that you consented to our use of the information.
To send you our newsletter, we use a third party provider, MailChimp, to deliver our emails. We use their systems to check statistics around newsletter performance, which are held to industry standards.
You may, at anytime, choose to unsubscribe from the newsletter, a link is present on the website and on any email communication we have with you. Upon unsubscribing you details will be removed from our systems.
On the Homefans website, there are links to other external websites, such as youtube videos. These external websites have their own privacy policies.
We also have links to our blog, facebook, instagram, twitter and other social media sites on our website. The comments left by others on the blog and other social media site are not the views of Homefans.
The content on this website including all tours and itineraries, images and logos are the copyrighted property of ‘Homefans’ and/or our third-party partners, providers and distributors.