Cancellation Policy – Guests

Day tours standard cancellation policy

For a full refund, cancel at least 7 days before the day tour is scheduled to start or within 24 hours of purchase.

Cancellation policy for Homefans Trips

Trips take place over multiple days, including accommodation, match tickets and activities. For these trips, you can receive a partial refund if you cancel at least 30 days before the trip is scheduled to start.

Deposits are non-refundable and transferable to other trips of choice.

Rescheduling

You can reschedule the date or time of your day tour (or add or remove guests) within 24 hours of booking, and up to 72 hours before the experience is scheduled to start. In case a day tour includes match tickets for a live sporting event, this has to be agreed beforehand with the host or Homefans.

If you reschedule a day tour, the cancellation policy is based on the original purchase time and the original start date of the experience.

Cancellations related to identification

Some experiences require the primary booker to provide an ID before attending. If you don’t complete this process within 3 days of purchase, the entire reservation will be canceled.

Cancellations due to weather

If the weather creates a safety concern, either before or during the day tour, the host may cancel the day tour. If this happens, you will be fully refunded.

Cancellation policy for hosts

If you’re a host, refer to the day tour host cancellation policy.