Cancellation Policy – Hosts
To cancel an instance of your day tour, locate it in your calendar, and select Cancel experience. Your guests will receive a notification and a full refund.
Cancellations can be very disruptive to travellers’ plans. Because of this, penalties may apply if you cancel an experience that’s already been booked by a traveller.
Cancellations may incur a fee of up to 20% of the booking value of the cancelled experience, deducted from an upcoming payout. We’ll notify you if a fee will be charged before you complete a cancellation.
If your day tours take place outdoors, you may cancel if weather conditions create an unsafe or uncomfortable environment for your guests. You won’t receive a penalty.
We may reach out for documentation to verify weather-related claims.
We understand that safety issues can happen. No penalties are applied for cancellations made for valid safety reasons.
Re-booking on a different date or time
If you arrange an alternative time that your travellers agree to, contact us to let us know after you cancel. We’ll verify that your guests have agreed, and remove any penalty that was applied.