FAQ’s

Frequently Asked Questions

We want to make sure your football adventures are safe and enjoyable. Please refer here to get tips on how travel more safely or report issues you think we need to know about.

General

Flights, travel insurance, transfers and expenditure whilst on your football trip are not included. Information on your route from the airport using public transport will be issued with your travel documents.

We can arrange flights from the airport to your location hotel in many cases. For a price on this service please contact us and we’ll find you the best options!

Unfortunately, the start and end of the game does not allow for same day travel. Therefore, a minimum stay of 1 night is required. We communicate it clearly when it’s possible.

Yes. Our football trips are fully customisable and can be extended, but not shortened. You can use the calendar to determine your preferred travel dates. Please get in touch so we can help you to create a package that suits your expectations.

We keep our group sizes low so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our local ambassadors and our team. This intimate size ensures that your group will not crowd your experience. You can expect up to 10 travelers on a trip but the average is 2.

Travelers arrive from all over the world to begin our tours and it is not possible to include international airfare in our prices. We would be happy to help you arrange flights. Just ask for an air quote when making your booking.

Our unique style of off the beaten track, face-to-face travel is the only way to really experience a destination and football culture around the world, but it also serves to keep the costs down. We spend your money providing an authentic experience, instead of on lavish hotels and expensive tickets We pass these savings on to you with our low prices.

Another thing you’ll notice are the inclusions. While we don’t include everything, we do throw in the major highlights of a destination, the things that everyone gets. On every trip page we show you the ‘What’s included’ of your trip, things that many other companies charge locally for. We leave many other activities as options, to provide you the freedom and flexibility to choose what you want to do on a daily basis.

 

As we are not a ticket agent, we provide tickets only as part of our organised trips.

Payment

It is not neccersary to pay any extras. The displayed prices are always inclusive of all surcharges, taxes and booking fees. We believe in making all prices as simple and cheap as possible. The price displayed is always based on a standard hotel and match ticket which will be clearly indicated.

We want to make sure you’re satisfied with your trip and all the activities around your trip. Therefore we prefer to speak to you offline rather than let you book everything without knowing how it exactly works.

Once you’re happy with trip we give you some preferred methods of payments. Our members never have to pay the full amount as we require a deposit for the trip. For fans, by fans.

With so many travel agencies around the world nowadays its hard to trust a company. We are happy to help you with every step to make it a truly unforgettable football experience.

Therefore we communicate every step for the trip. We’ll provide you our contact details as well just to make sure you can always call us if needed. There will always be a local ambassador in your destination, so you are in safe hands!

Booking

After making your booking you will receive a confirmation of your booking and payment via email. This confirmation also shows all details, hotels and any extras added to your trip. No later than 14 days prior to departure you will receive your travel documents by email. This will contain information such as:

1. Confirmation of your hotel.
You will receive a booking reference and vouchers. You can also check in at the hotel upon presentation of your passport (if necessary you can also show the vouchers).

2. Confirmation of your football tickets.
We will confirm the booking of your football tickets within these documents. The football tickets will be sent before the match, by courier, to the hotel. This is 100% safe. Any vouchers for stadium tours will be delivered, together with your football tickets. Your transfers and other reserved extras will be separately confirmed in your travel documents.

3. Emergency numbers which you can use to reach us during your trip.
In the unlikely event that you have an urgent question for us whilst you are away we have two emergency number at your disposal, 24 hours a day, where we can be reached.

4. Route description from airport to hotel and hotel to the stadium.

With your travel documents and your passport in your pocket, you are now ready to take your exciting trip!

The best way to ask for clarification on a question is clicking on the “Add comment” link right underneath the question and asking there. Avoid posting a new answer just to ask for clarification.

Yes — you can add photos to your answers to really make them pop! With many places, there will be photos already uploaded of the place ready for you to add to your answer. You can hover over the images for a larger preview to help you decide which to add. Once you’ve decided, simply click on the thumbnail and it will be added to your answer.

Trip Details

The vast majority of Homefans experiences are not only safe, but outright life changing. Taking responsibility for your personal safety when travelling is important. And it’s just as important when you’re using Homefans. We take your safety very serious. So should you.

Immediately after your reservation you will receive a confirmation email of your payment and a record of your journey. You will receive the travel documents no later than 14 days prior to departure.

We provide you with a fully extensive overview of your booking including details of your flights (if booked), hotel, match tickets and route from the Airport. You are of course welcome to contact us if anything contained within your documents is unclear.

Every member participates in maintaining a safer community on Homefans and on our football trips.

After you have an experience with another member, please leave a clear and honest reference so other Homefans can make informed decisions about whether to engage with this member.

Report any abusive site content or uncomfortable situations so we can investigate and take appropriate action.

Of course they can come! The football is just one part of your trip, there’s plenty of other brilliant things you’ll be doing so no need to worry, your mate will have a great time. However, the atmosphere at the stadiums we visit is truly fantastic, and whether you like football or not, visiting one of these amazing European clubs is an experience you’ll never forget.

Though we love our football, it’s not ALL about the beautiful game. We can take you on stadium tours, brewery visits etc, depending on the cities we’re visiting. However, if there is something your group would like to do specifically, it is YOUR trip and we’ll happily organise any number of activities on request.

We also organise local events for our trips to connect and meet other local fans around the world before match days.

Absolutely. We endeavour to cater to the individual needs of all of our customers so where possible, we will organise tours centred around specific matches. Please speak to one of our team for details.

Please be aware, however, that certain matches are more expensive that others. So if you’d like to see Barcelona or Real Madrid, these tickets can come at a much higher price.

Yes. If you are a large group, you may be split into two groups once inside the stadium, however where possible, we will make sure you all sit together. You certainly all won’t be sat separately!

CONTACT US

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‘HOMEFANS’ is a registered limited company, UK company number 09737660. © 2016, all rights reserved.

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