Operations & Customer Experience intern

Remote (Europe based)
Part-Time / Full-Time

Do you want to become part of a fast-growing scale-up in the sharing economy? Do you want to work with an international team of passionate people with a love for travel and sports? Then join our growing team! Be part of the leading sports experience platform in Europe, and have a positive impact on how sports fans experience any destination the local way.

Homefans is an online marketplace that allows local sports fans to share their passion for their club with travellers by hosting unique sports experiences. To build the world’s go-to sports experience platform, we need the world’s most talented people. Are you one of them? If so, we want to talk to you!

At Homefans, we’re on a journey to revolutionize the tours and activities space in the sports industry, changing the way people discover and book activities before and during their travels. Tens of thousands of travelers have used Homefans to turn their sports bucket list dreams into reality with the local touch—and we’re just getting started.

The Role

As an Operations & Customer Service Intern, you will play a key role in ensuring smooth and seamless sports experiences while providing outstanding support to our hosts and travelers.

You will work closely with the Operations Manager, assisting in daily operations, managing bookings, and handling customer interactions to maintain high service standards. This is a hands-on role in a fast-paced scale-up environment, giving you the chance to gain valuable experience in both operations and customer service within the travel and sports industry.

You Will:

• Support the coordination of sports experiences by working closely with local hosts and ensuring they meet high standards.
• Manage customer bookings, respond to inquiries, and address challenges to maintain an excellent customer experience.
• Assist in streamlining operational processes to improve efficiency and scalability.
• Collect and analyze customer feedback to identify areas of improvement for our hosts and experiences.
• Assist travelers with bookings, cancellations, and general support before and during their experiences.
• Address and resolve customer concerns, ensuring a smooth and enjoyable experience for all users

What Do You Like to Do & What Have You Already Done:

• You’re currently pursuing or recently completed a degree in Business, Sports Management, Tourism, or a related field.
• You’re a quick learner who thrives in dynamic environments.
• You have excellent communication skills in English, both written and verbal.
• You’re organized, detail-oriented, and able to manage multiple tasks effectively.
• You’re passionate about sports and understanding sports cultures.
• You’re a self-starter who takes initiative and loves solving problems.

What We Offer You:

This is your chance to be part of Europe’s fastest-growing sports experience company! We offer an exciting role in a young, fast-growing, dynamic, and international scale-up.

• Freedom to grow: Develop your ideas, take responsibility, and grow both personally and professionally.
• Flexible remote working: Enjoy working from anywhere with the best tools.
• Travel credit: Get €250 to enjoy a sports experience and see the impact of your work firsthand.
• Unlimited holidays: Manage your work-life balance with freedom and flexibility (minimum 25 days recommended).
• A supportive team: Work with a young and international team passionate about what we do.

Interested?

Apply now! Send us an email at careers@homefans.net with your CV and a cover letter explaining why you’re the perfect fit for this role.

Be part of the team revolutionizing sports tourism—one unforgettable experience at a time!