Do I have to pay the full amount when I book?

You can do it if you wish.

You can also secure your spot with a deposit, and then pay the balance in up to two instalments no later than 60 days before you travel. In this way you can organise yourself and plan ahead with time!

What does a trip include?

A trip on the Homefans marketplace is a carefully hand-picked experience curated by Homefans and the local hosts in the destination to offer a unique sports experience through local eyes.

It usually includes the following:

  • Match Ticket
  • Local Host
  • Pre-Match Experience with local fans
  • Pre-arranged activities

In some cases more activities will be added or some will be omitted (and mentioned in the inclusions)

Where in the stadium will we be sitting?

If we know where you will be sitting, we always mention this is in the inclusions section.

Unfortunately, we are not always able to tell you that at the time of booking. However, our destination managers and local hosts work tirelessly to make sure you get the best seats.

We always aim for the long side of the home supporters section.

Can I upgrade my seat location?

We can always upgrade the seat location based on availability, at an extra cost. We do recommend that the group  stays together in the same area to get the most out of this experience, but if you would like to enquire about an upgrade, feel free to get in touch.

How many people will be on the tour?

The maximum number of people the host will allow is stated above.

However,  this number may not always be met and it may even be possible that your party is on the tour on your own.

Higher numbers make for a more sociable experience, lower numbers make for more personalised attention from your host. Look at it as a win/win!

How do you plan and execute your trips seamlessly?

The trips and activities on the Homefans marketplace are designed and executed by fully-vetted locals, and supervised and monitored by Homefans.

All bookings made on Homefans are backed by our Buyer Guarantee so you have a peace on mind when booking.

With more than 10,000+ customers , Homefans is one of the biggest specialised sports marketplaces in the world.

Can children / young adults join the tour?

Homefans is for everyone!

If we can accept children, there will be an option to do so in the booking flow. However, for some trips, our local hosts take the decision to open this up to adults only, based on the content of the tour. If you are looking to travel with under 18’s, please feel free to contact us and we can discuss your options.

Will I have to share a room?

In order to keep competitive prices,  the trips on the Homefans marketplace always offer prices based on 2 people sharing.

If you wish to stay on your own in a single room, you may pay a supplement for a guaranteed single room. This can be found on the extras section at checkout and you can add it to the booking. You can also get in touch with us to arrange this.

Can I extend my stay / upgrade my hotel?

Yes, you can extend your stay by clicking on the EXTRAS section at checkout, choosing the number of extra nights you wish to extend your stay.

For a hotel upgrade, please get in touch with Homefans and we will assist you in this matter.

Can I cancel my trip if I cannot travel?

If you foresee that you cannot longer attend this trip, we appreciate if you let us know with time in advance.

According to our Terms & Conditions , if you tell us 45 days before the trip starts, we can keep your deposit and transfer it to another future trip or use it as credit.  The deposit payment is non-refundable and non-transferrable.

Why are there local hosts on the trips?

Homefans was created to address a pain point we experienced quite often. You travel abroad to watch a sporting event, yet once you arrive, you still feel like an outsider, with a lack of knowledge around the destination and the event.

The local hosts on the Homefans marketplace address this issue by becoming the local link to your trip. They enhance the experience completely, and create that necessary human connection – and will surely become friends in the future!