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How can we help you today?

Booking

How do I make a booking?
When you click the "Book Now" or "See Options" button, you will be able to choose one or more options and book the day tour or trip. After that, you will be prompted to review your order and enter your payment information. You can either pay via credit card, PayPal, or iDeal.
How do I find out the availability and price of the activity?
On the trip or day tours page, click “Book Now” or "See Options" and choose your preferred option. Select the number of participants and check the availability by clicking the "Select Date" box. The available dates are in blue and are clickable. You can view the total price on the right-hand side in the "Add to Cart" section.
What is included in my booking?
You can view what is included and not included in your booking on every trip or day tour by viewing the included/excluded part.
When should I pay my remaining balance?
You have to clear your balance two months before the trip. Our team will send a payment link so you can pay your balance.
How can I cancel a trip?
If you wish to cancel a trip, please get in touch as soon as possible with our team. We will evaluate your request based on our booking conditions and will get back to you.
I have already paid for the trip but cannot take part last minute. What should I do?
Please contact our team as soon as possible and we will evaluate your request based on our booking conditions.
I’ve paid a deposit, but I can’t make it to the trip. What should I do?
Deposits are non-refundable, but please contact our team straight after you decide not to take part on the trip. We will evaluate your cancellation based on our booking conditions. We will do our best to minimize the loss.
How long does it take to receive a confirmation?
When you book an experience, you are submitting a booking request to the host. You receive a confirmation email straight after booking in your inbox. If you haven't received any email, check your spam folder. If there's still no confirmation, contact the team via Contact Us.
Can I amend / change my booking?
We completely understand that plans change! For most day tours and trips, it is possible to make changes to your booking. Please refer to the "Cancellation Policy" of your booking. If it is before the cancellation due date, please send a message to the host on your "Dashboard" by logging into Homefans's website. If the cancellation due date has passed, unfortunately, you cannot change your booking. For unforeseeable circumstances, we recommend contacting your travel insurance company.
How can I contact the host?
For general inquiries regarding a trip or day tour, you can send a direct message to the host by going to your preferred page and clicking "Send Message" under the Organized By section. Details regarding the host’s name, email address, and phone number will be shared when your booking is accepted and confirmed by the host.
How can I use a coupon code?
Please make sure that your coupon code is valid. Input the coupon code under Payment Details during Checkout. Please click "Have a coupon code?" and insert your coupon code before clicking "Complete Payment".

Site Settings

How do I change language?
(Desktop Version) You can change the language by clicking on the upper right-hand side of the main page, next to the Sign Up & Cart. When you click it, you will see a list of available languages. (Mobile Version) You can change the language by clicking the drop-down button on the top left corner of the main page. Please select your choice of language on the menu or footer.
How do I change the currency?
(Desktop Version) You can change the currency by clicking on the upper right-hand side of the main page next to the Sign Up & Cart buttons or in the footer. When you click it, you will see a list of available currencies. (Mobile Version) You can change the currency by clicking the drop-down button in the footer. Please select your choice of currency.

Homefans

What is Homefans?
At Homefans, we help you discover the best sports experiences and trips around the world. Find inspiration for your next sports adventure — from unforgettable multi-day trips to unique local experiences — and book at amazing prices with the confidence of our world-class customer support. Join thousands of happy travelers and tick off your sports bucket list!
How can I trust the experiences and hosts? Does Homefans screen hosts?
While anyone can list an experience, we take guests’ security and the quality of experiences very seriously. We curate our experiences by pre-screening both our hosts and the experiences they offer. We either Skype them or meet them in person to learn more about why they want to list on Homefans and what they have to offer. You can get to know our hosts better by reading their bios or checking out reviews left by the Homefans community.
What happens if something goes wrong with the experience?
If you encounter any issue with your booking and are unable to resolve it with your host, please contact us at [email protected] within 12 hours of the start of the experience. To protect you, Homefans collects your payment securely and holds on to your payment until 12 hours after the experience starts. If anything goes wrong, you can simply contact us without worrying that your host has already been paid*.
How can I contact Homefans?
You can message, call, and chat with us! View our contact page to get in touch with us.

Payment

How can I pay for my booking?
You can pay securely using a credit card, debit card, or Paypal.
Are my credit card details safe?
Your payment details are fully secure. All data is encrypted and transmitted securely with an SSL protocol.
Can I pay by cash?
Unfortunately, we do not accept cash payment.
In case of refund, how can I receive a refund if my credit card has been disabled or expired?
We can only refund the card which you used when you placed your booking. Please note that you should be able to receive a refund even if your card has been disabled. If you have any concerns or need further information regarding how it works, please kindly contact your card provider for further assistance.

Your Account

How do I create an account?
If you don't have an Homefans account yet, go to homefans.net and click Sign Up. Please select "Normal User" and input your details. You can sign up using your email address, Facebook account or Google account. Signing up and creating a Homefans account is free.
How do I edit my account settings or profile?
You can edit the information that appears on your Homefans profile, such as your main profile photo or email address, from your account settings.
What are the requirements to book on Homefans?
We ask everyone who uses Homefans for a few pieces of information before they book. Travelers need to have this info completely filled out before they can make a reservation request. This info helps make sure hosts know who to expect, and how to contact the guest. Homefans' requirements for travelers include: Full name Email address Confirmed phone number Date of Birth Payment information
How do I reset or change my password?
If you've forgotten your password, or you're having trouble logging in to your Homefans account, go to the reset password page. Enter the email address you use for Homefans, then click or tap Send reset link. You'll be emailed a link to reset your password.
How do I change the email address I use for Homefans?
To change the email address you use for your Homefans account: Go to Profile on homefans.net Next to Email Address, enter the email address you want to use Scroll to the bottom of the page and click Save. Your email address can only be associated with one Homefans account at a time. If you get a notification that your email address is already in use but you can't remember your password for that account, you can reset your password.
What is my dashboard?
Your Dashboard is your hub — use it as your personal mission control. As a guest, you can respond to messages from hosts, see your booking requests, check your booking history and even change the language you receive your emails in. As a host, you can respond to messages and booking requests from guests, manage your experiences, and edit your activities and tours even after the page is published.
How do I submit a review after booking?
We appreciate guest reviews since it helps future travelers plan their trips and it helps us to improve our service. A review request will be sent to you after your booking ends. Please fill out the form to submit your review.

Still need some help?

Get in touch with our Customer Service team