FAQs

Deposits are non-refundable, but please contact our team straight after you decide not to take part on the trip. We will evaluate your cancellation based on our booking conditions. We will do our best to minimize the loss.

When you book an experience, you are submitting a booking request to the host. You receive a confirmation email straight after booking in your inbox. If you haven't received any email, check your spam folder. If there's still no confirmation, contact the team via Contact Us.

We completely understand that plans change! For most day tours and trips, it is possible to make changes to your booking. Please refer to the "Cancellation Policy" of your booking. If it is before the cancellation due date, please send a message to the host on your "Dashboard" by logging into Homefans's website. If the cancellation due date has passed, unfortunately, you cannot change your booking. For unforeseeable circumstances, we recommend contacting your travel insurance company.

For general inquiries regarding a trip or day tour, you can send a direct message to the host by going to your preferred page and clicking "Send Message" under the Organized By section. Details regarding the host’s name, email address, and phone number will be shared when your booking is accepted and confirmed by the host.

Please make sure that your coupon code is valid. Input the coupon code under Payment Details during Checkout. Please click "Have a coupon code?" and insert your coupon code before clicking "Complete Payment".

On the trip or day tours page, click “Book Now” or "See Options" and choose your preferred option. Select the number of participants and check the availability by clicking the "Select Date" box. The available dates are in blue and are clickable. You can view the total price on the right-hand side in the "Add to Cart" section.

You can view what is included and not included in your booking on every trip or day tour by viewing the included/excluded part.

You have to clear your balance two months before the trip. Our team will send a payment link so you can pay your balance.

If you wish to cancel a trip, please get in touch as soon as possible with our team. We will evaluate your request based on our booking conditions and will get back to you.

(Desktop Version) You can change the language by clicking on the upper right-hand side of the main page, next to the Sign Up & Cart. When you click it, you will see a list of available languages. (Mobile Version) You can change the language by clicking the drop-down button on the top left corner of the main page. Please select your choice of language on the menu or footer.

(Desktop Version) You can change the currency by clicking on the upper right-hand side of the main page next to the Sign Up & Cart buttons or in the footer. When you click it, you will see a list of available currencies. (Mobile Version) You can change the currency by clicking the drop-down button in the footer. Please select your choice of currency.

We appreciate guest reviews since it helps future travelers plan their trips and it helps us to improve our service. A review request will be sent to you after your booking ends. Please fill out the form to submit your review.

You can edit the information that appears on your Homefans profile, such as your main profile photo or email address, from your account settings.

We ask everyone who uses Homefans for a few pieces of information before they book. Travelers need to have this info completely filled out before they can make a reservation request. This info helps make sure hosts know who to expect, and how to contact the guest. Homefans' requirements for travelers include: Full name Email address Confirmed phone number Date of Birth Payment information

If you've forgotten your password, or you're having trouble logging in to your Homefans account, go to the reset password page. Enter the email address you use for Homefans, then click or tap Send reset link. You'll be emailed a link to reset your password.

To change the email address you use for your Homefans account: Go to Profile on homefans.net Next to Email Address, enter the email address you want to use Scroll to the bottom of the page and click Save. Your email address can only be associated with one Homefans account at a time. If you get a notification that your email address is already in use but you can't remember your password for that account, you can reset your password.