Customer Success Manager (Europe-based)
Remote | Full-time |

Do you want to become part of a fast-growing scale-up in the sharing economy? Do you want to work with an international team of passionate people with a love for travel and sports? Then join our growing team! Be part of the leading sports experience platform in Europe, and have a positive impact on how sports fans experience any destination the local way.

Homefans is an online marketplace that allows local sports fans to share their passion for their club with traveling fans by hosting unique sports experiences. To build the world’s go-to sports bucket list platform, we need the world’s most talented people. Are you one of them? If so, we want to talk to you!

At Homefans, we’re on a journey to revolutionize the tours and activities space in the sports industry, changing the way people discover and book activities before and during their travels. Thousands of travelers have used Homefans to turn their sports bucket list dreams into reality with the local touch—and we’re just getting started.

Role Overview
We are seeking a proactive and results-driven Customer Success Manager with 2–3 years of experience in customer success or account management, preferably within the travel, sports, or marketplace industries. This role requires a strong emphasis on digital sales, focusing on driving customer satisfaction, retention, and revenue growth across Europe. Marketplace and travel (tech) experience is a massive plus. 

Responsibilities

• B2C Sales Growth: Design, and implement sales actions and tactics for outbound sales. Identify opportunities for upselling and cross-selling additional products or services to existing customers, contributing to revenue growth. 
• Customer Relationship Management: Develop and maintain strong relationships with customers, understanding their needs and ensuring they derive maximum value from our offerings.
• Onboarding: Guide and assist new customers through their Customer Journey process, ensuring they are well-equipped to utilize our platform effectively.
• Feedback Loop: Gather customer feedback and collaborate with internal teams to drive continuous improvement in our products and services.
• Performance Metrics: Monitor customer usage and engagement metrics to identify areas for improvement and implement strategies to enhance customer satisfaction and retention.
• Advocacy: Act as the voice of the customer within Homefans, advocating for their needs and ensuring a customer-centric approach in all business processes.

Requirements

• Experience: 2–3 years in customer success, account management, or related roles, with a proven track record of driving sales and customer satisfaction.
• Industry Knowledge: Familiarity with the travel, sports, or marketplace industries is highly desirable.
• Sales Acumen: Demonstrated ability to identify sales opportunities and achieve revenue targets.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues.
• Tech-Savvy: Comfortable using CRM systems, customer success tools, and data analytics platforms.
• Location: Based in Europe, with the ability to work European business hours.
• Language: Fluent in English; Spanish is a massive add-on, and other languages are a plus.

What We Offer

• Freedom to develop your ideas: Take initiative, assume responsibility, and grow both personally and professionally.
• Flexible remote working: Work from anywhere in Europe with top-notch tools and support.
• Travel credit: Receive €250 to experience a sports event firsthand and understand our platform’s impact.
• Unlimited holidays: We believe in a healthy work-life balance and trust you to manage your time effectively (minimum of 25 days recommended).
• A supportive team: Join a young and international team passionate about revolutionizing sports tourism.

Interested?

Apply now! Send us an email at careers@homefans.net with your CV and a cover letter explaining why you’re the perfect fit for this role.

Be part of the team revolutionizing sports tourism—one unforgettable experience at a time!