FAQs

You have a few options when booking your Homefans trip. You can choose to book online, call us or send us an email via our contact page.

Yes. If you need to change the departure date of your trip, room sharing option or have another issue, we can help. Just contact us to make some changes.

Airfares are not included in the cost of your Homefans trip (with the exception of air transfers once on your trip). You can either book the flights yourself (just let us know your flight details so we can add these to your booking) or we can book them for you, offering our competitive schedules and rates.

We offer a variety of discounts on our trips. Past passenger discounts, multi-trip discounts, and group travel discounts are all available, as well as early payment discounts and competitive last minute deals.

We keep our group sizes low so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our local ambassadors and our team. This intimate size ensures that your group will not crowd your experience. You can expect up to 16 travelers on a trip but the average is 6.

All our prices are based on twin r00ms, unless otherwise specified. We offer single occupancy for an additional cost or triple/quad-share for a reduced price.

As we are not a ticket agent, we provide tickets only as part of our organized trips and matchday experiences.

It is not necessary to pay any extras. The displayed prices are always inclusive of all surcharges, taxes and booking fees. The price displayed is always based on a standard hotel, activities, trip manager and match ticket which will be clearly indicated.

You can pay for the entire sum via your Mastercard, Visa or Paypal account.

Yes, you can pay in 3 instalments. The size and timing of these installments are as follows:

1. the first payment of 30% of the total cost must be paid within 24 hours of booking.
3. the final payment of the total cost must be paid no later than 40 days before your trip begins.

Please check your invoice for exact payment dates.

With so many travel agencies around the world nowadays its hard to trust a company. We are happy to help you with every step to make it a truly unforgettable football experience.

Therefore we communicate every step of the trip. We’ll provide you with our contact details as well just to make sure you can always call us if needed. There will always be a local host or Homefans trip manager in your destination, so you are in safe hands!

If it says failed/pending it means that the payment has not and will not go through. First of all, please try to pay from another browser. If your payment is declined, please contact us via email.

These trips are relatively small. There are only between 6 – 16 people on each trip. All of them will fully book in advance. We recommend booking far in advance by paying a 30% deposit to secure your spot. Most trips will be full or nearly full within 58 days.

After making your booking you will receive a confirmation of your booking and payment via email. This confirmation also shows all details, hotels and any extras added to your trip. No later than 14 days prior to departure, you will receive your travel documents and itinerary by email.

We would be sad to see you go. At the same time, we totally understand that there can be reasons to cancel. Has the trip been booked -by you or a third party- at least 8 weeks prior to departure? Then you are eligible to cancel within 24 hours after booking without additional charges. In case this time period has already passed, the costs for this are for your own account and the deposit is non-refundable. Please read the terms and conditions of your insurance policy to learn more about coverage. We advise you to take out travel and cancellation insurance on your own initiative. In the event of an unforeseen cancellation or delay, they will be the ones to reimburse you. Always check the policy conditions to see what your rights are!

The vast majority of Homefans experiences are not only safe, but outright life changing. Taking responsibility for your personal safety when traveling is important for us. And it’s just as important when you’re using Homefans. We take your safety very seriously. So should you.

Though we love our football, it’s not ALL about the beautiful game. We can take you on stadium tours, bar crawls or even organize five-a-side tournaments etc, depending on the destinations we’re visiting. However, if there is something your group would like to do specifically, it is YOUR trip and we’ll happily organize any number of activities on request.

We also organize local events for our trips to connect and meet other local fans around the world before match days.

Yes. Our football trips are fully customizable and can be extended, but not shortened. You can use the calendar to determine your preferred travel dates. Please get in touch so we can help you to create a package that suits your expectations.

Unfortunately, the start and end of the game do not allow for same day travel. Therefore, a minimum stay of 1 night is required. We communicate it clearly when it’s possible.

Absolutely. We endeavor to cater to the individual needs of all of our travelers so where possible, we will organize trips centered around specific matches. Please speak to one of our team for details.

Please be aware, however, that certain matches are more expensive than others. So if you’d like to see Barcelona or Real Madrid, these experiences can come at a higher price.

We will send out an arrival document two weeks prior to the start of the event. It will include all you need to know to prepare for the trip.

No you can’t. To join Homefans you have to book the full package with us. We always reserve a full house or similar and a big part of the experience is all the people you share the trip with. If you’re not staying with us you’re not getting the full Homefans experience.