At Homefans the most important thing for us is the service you receive from us. We will go above and beyond the level of service normally offered by tour operators to leave you feeling like an honoured fan. We don’t want you to worry about anything, that’s our job! And have an authentic football experience.
The terms and conditions are set out here, please read them and assure yourself of our commitment to you and your football journey.
GENERAL TERMS AND CONDITIONS
The General Terms and Conditions, outline the relationship between Homefans Limited and our contractual partners referred to as “guest” throughout this document, concerning the provision of travel services. The ‘Guest” is stated in this contract may also be an agent who is purchasing these services on behalf of their clients. It is the responsibility of the Agent to pass on the details in this document to their clients and Homefans will not be held responsible should any client of an agent not be aware of all terms and conditions of their booking as outlined here.
Homefans Limited provide our services exclusively on the basis of our terms and conditions, unless expressly agreed otherwise in writing.
The general terms and conditions shall apply as long as they are not changed, for all individual contracts between Homefans and the other party (“guest”).
YOUR TRIP CONTRACT
There shall be no contract between Homefans and the other party (“guest”) until Homefans has received a signed booking form and payment of the deposit as shown on the payment schedule and invoice.
The trip contract is made by Homefans with the person who signs the booking form, even though payments may be made by others, and every person signing the booking form is fully responsible for the trip contract.
Your trip contract with Homefans is made up of the following:
- These terms and conditions
- The booking forms
- The payment schedule and invoice
- The itinerary
Homefans guarantees to provide match tickets. Wherever possible we will provide all guests seating in the same block together. However due to the popularity of Premier League & other football events some tickets may be in a different area of the ground. We will always guarantee at least two tickets will be together, and that all pitch views will be of a comparable level. (On booking Homefans will purchase all necessary match tickets, so if bookings are made at different times these seats cannot be guaranteed together.)
Homefans is proud to use only quality and personally selected accommodations for our trips. We will always use hotels of the rating as stipulated in the our itineraries. Most trips with Homefans will start at a prearranged hotel as stated in the Trip Voucher, which will be sent to guests upon their booking. Most hotels expect departing guests to vacate rooms by 11 AM and arriving guests to check-in after 3 PM to allow for cleaning and maid service. We are very happy to arrange extra hotel nights before or after your trip, please let us know if you would like to arrange this.
CANCELLATION BY HOMEFANS
If for any reason Homefans has to cancel a planned trip departure, for example due to minimum guest numbers not being met, then we will either refund the guest or transfer the deposits made by the guests to another trip departure. In the unlikely instance that a Homefans football trip is cancelled the guest will be notified as soon as possible, and if the guest requests a refund then 100% refund will be given of payments made by the guest to date.
GUEST CANCELLATION & REFUND POLICY
We hope that guests will be able to travel on their Homefans trip, but if not and the guest has to cancel, and has already paid their deposit or balance payment then the cancellation charges shown below are those which will apply to most trips. However some trips may have different charges in relation to their proximity of the balance due date and the trip departure date.
If cancelling within:
- 60 days or more before the trip start date – retention of deposit (50 % of total trip cost)
- 59 – 30 days before trip start date – 75 % of total tour cost payable
- 29 – 14 days before trip start date – 90 % of total tour cost payable
- Less than 14 days before trip start date – 100% of total trip cost payable
To further clarify this once deposit payments have been taken refunds cannot be given under any circumstances. Wherever possible we will attempt to transfer payment to another tour however certain aspects of the trip package (which may be supplied by other suppliers) are not refundable or transferable. Each guest situation will be handled separately and may differ.
In an event of a guest cancellation causing a reduction in group size, corresponding deposits of cancelled guest(s) blocks are non-refundable and non-transferable (e.g. to the balance of the remaining group). If cancellation by one or more guest(s) alters the room requirements of the remaining guest(s), those guest(s) still traveling must pay the revised rate. We regret that we cannot make exceptions in any circumstances.
LIABILITY & INSURANCE
All guests attending a Homefans trip are required by our conditions to hold personal travel and health insurance.
If an accident occurs on a Homefans trip, for which gross negligence on the part of Homefans is deemed to be the cause then Homefans will pay an amount of compensation which will be negotiated and agreed. Each case would be agreed separately with the guest and situation taken into account.
CLAIMS AGAINST HOMEFANS
Complaints must be brought to the attention of Homefans at the time. We can only resolve any complaints if they are brought to our attention. Failure to bring any complaints to our attention at the time may impact the validity of a claim made at a later date against us. If the clients complaint can not be resolved on trip, then any claims against Homefans must be filed within 1 month of the completion of the trip.
WARRANTY RIGHTS AND GUEST RESPONSIBILTY
Homefans is obliged to provide our trip services as outlined in the travel itineraries, and the guest has the right to complain if we fail to do so. However due to the provision of some third party services within our packages we cannot take responsibility for changes that must be made in circumstances outside of our control. We also cannot take responsibility for alterations to the trip itineraries due to unforeseen circumstances or natural disasters.
Homefans will do its best to operate all tours as advertised, it reserves the right to change and correct errors in any of the facilities, services, prices or itineraries described in quotations or our website at any time before or after your booking is confirmed
We want all of our guests to have the best experience possible when on a Homefans trip. However, you are responsible for your own actions. You must hold personal travel and health insurance to attend one of our trips. Homefans, our ambassadors and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return arising out of any such event organised by Homefans.
In order to process your booking Homefans needs to collect certain personal details from you. These details usually include the names and addresses of party members, credit or debit or other payment details and special requirements such as those relating to any disability or medical condition that may affect the football trip arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.